Policies

Shipping Charges

Shipping charges are calculated at checkout based on your order, product type, and delivery destination. Because lithium batteries are regulated for transportation, shipping costs can vary by battery size, quantity, and required handling.

Once your order is processed and shipped, your delivery address cannot be changed. Upon delivery, a direct signature is required on all orders with FedEx to ensure your product has safely reached your destination. Signature may be removed off accessory orders only by request, please call our shipping department. If FedEx attempts three deliveries and you’re not there to sign, your shipment will be sent back to us. You could be charged a redelivery fee to send back out.

Shipping to Alaska and Hawaii is also available, and shipping quotes can be provided upon request. International shipments are available via a US-based freight forwarder, but all additional charges are the responsibility of the customer, including duties, taxes, freight, and any potential warranty return.

Freight Shipment Terms

Our shipping terms constitute an FOB agreement. Title to the goods transfers to the buyer as soon as the shipping carrier accepts the goods at our location, under FOB shipping point.

Freight orders may take an additional 1-2 business days to process and schedule a pickup from our warehouse. The Battle Born shipping department will use their discretion on whether to ship via ground or freight service for large orders. Orders containing 4 or more batteries will be shipped on a pallet via FedEx freight service.

Freight transit times will vary depending on location, availability of logistics warehouses, drivers, and environmental factors. Rural, residential, or isolated locations may take an extra 2 business days for delivery due to no usual daily route.

Freight deliveries must have a valid phone number. Customers must specify if they need liftgate delivery in order to remove the product from the truck. Additional rates apply for extra services beyond general freight delivery.

This is including but is not limited to:

• residential delivery
• fragile handling (glass items or solar panels)
• bulk or whole truck delivery
• inside delivery (or beyond initial drop point for residences)
• any other additional methods that may change or alter the bill of lading beyond the usual delivery method.

Returns

If an item is new, unused, and in the original packaging, we will accept a return up to 30 days from the original invoice date with no restocking fee. If you need to make a return between 30 and 60 days from the original invoice date you will be charged a 30% restocking fee. Returns are not accepted after 60 days from the date of invoice, and we do not accept returns of used products, products without their original packaging, or products purchased from any third party seller.

All returns require an RMA number and a copy of the original receipt or invoice. Any product returned without this information will not be processed.

We require ALL batteries to be returned on a pallet, and we can provide the return shipping materials necessary at your expense. You are responsible for any shipping costs to return items to Dragonfly Energy Corp. Once received, a refund will be issued in the amount of the purchase, less all applicable shipping costs and restocking fees.

For warranties, once this form is completed, a Warranty Specialist will be in contact with you.

For returns, once this form is completed, you will be issued a Return Merchandise Authorization (RMA) number. Please write this number on the outside of the box and ship to:

Dragonfly Energy Corp.
12915 Old Virginia Rd.
Reno, NV 89521

Any package without an RMA number will be refused.

You will be responsible for any return shipping cost unless noted otherwise.

All returns must be sent in original packaging or a packaging fee may be added.

If a repair is done, you will be responsible for the labor and parts.

Returns & Warranty Form

Limited Warranty

Dakota Lithium products are backed by limited warranties against defects in materials and workmanship. For the specific product warranty, please visit https:/dakotalithium.com/blogs/product-resources

Covered batteries may include an 11-Year Limited Warranty, while select powersports and starting batteries and portable power products carry shorter coverage periods. Chargers, inverters, solar panels, monitors, power banks, and other covered accessories generally carry a 1-Year Limited Warranty.

Warranty registration is not required to receive warranty coverage.

We also provide warranty support for some third-party products sold by Dragonfly Energy (inverters, converters, chargers, etc.).

For products purchased before September 1, 2026, support is handled separately through Dakota Lithium’s Legacy Customer Support Program.

RECYCLING LITHIUM BATTERIES RESPONSIBLY.

When your Dakota Lithium battery reaches the end of its useful life, it should be recycled or disposed of properly. Lithium batteries contain materials that can be recovered and reused and should not be placed in household trash or standard curbside recycling.

Check with your local waste-management or battery-recycling facility for approved lithium battery recycling options in your area and follow all applicable local regulations.

BEFORE YOU RECYCLE

• Do not place lithium batteries in household garbage or curbside recycling.
• Do not burn, crush, puncture, or otherwise damage the battery.
• Protect exposed terminals from contact with metal objects.
• Store retired batteries away from flammable materials until they can be properly recycled.
• Follow the handling and transportation instructions provided by your local recycling facility.

NEED HELP FINDING A RECYCLING OPTION?

Contact your local waste-management provider or use a lithium battery recycling locator to find an approved drop-off location near you.

If you need additional guidance, contact Dakota Lithium Support.

PRICE MATCH GUARANTEE

If you purchase a qualifying Dakota Lithium product directly from Dakota Lithium, either online at dakotalithium.com or through a phone order, and the identical item is offered for a lower price on dakotalithium.com within 7 days of your purchase, we’ll match the lower price.

To request a price adjustment, contact Dakota Lithium within 7 days of purchase and provide proof of the current lower price. Once verified, we will adjust your payment to the lower price.

Price match requests can be submitted by phone or email through Dakota Lithium Support.

Guidelines and Limitations

The lower price must be listed and valid at the time of the request. If Dakota Lithium is unable to verify the lower price, the request may be declined.

The item must be identical, including brand, size, quantity, color, and model number.