Sales/Technical Support

Inquiry Purpose:

Sales
Technical Support

Thanks for reaching out to our technical support team! We highly recommend checking out our Dakota Lithium User Manual & Troubleshooting Guide. There are great answers to popular questions starting on page 8. Pages 16 & 17 have troubleshooting tips to solve many common issues.

So we may best assist in resolving your issue effectively, please fill out this form in its entirety with as much detail as possible. We do our best to respond via email within 1-2 business days.

Your contact information:

Customer Name *

Customer Name (Sales) *

Customer Email *

Customer Email (Sales) *

Customer Phone Number *

Order Number *

Customer Phone Number (Sales) *

What can we help you with? *

Please tell us your battery voltage and amp hour rating:

Battery Information *

What device(s) are you using the battery with?

Device(s) Being Used With Battery *

Do you happen to have access to a multi-meter?

Has Multimeter:

What is the voltage reading of each battery before and after attempting a charge?

Voltage Readings of Each Battery: *

And the voltage reading from the charger not connected to the battery?

Voltage Reading From Charger: *

Are you using a Dakota Lithium charger?

Are you using a Dakota Lithium Charger? *

What is the voltage and amp rating of your charger? And what is the LED doing before and after connecting to the battery?

Dakota Charger LED action:

Please tell us the exact make and model number of the charger that you are using:

Non-Dakota Charger Description

Please tell us in detail the problem that you are experiencing:

Problem Details: *

Do you have any photos or documents to submit to us concerning your issue?

Has Attachment:

JPEG, PNG, GIF, TIFF, HEIC, PSD, DOC, & PDF only.
Max file size: 512 MB.

Files Uploaded:

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Sales/Technical Support

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