Frequently asked questions

Thanks for reaching out to our technical support team! We highly recommend checking out our Dakota Lithium User Manual & Troubleshooting Guide. There are great answers to popular questions starting on page 8. Pages 16 & 17 have troubleshooting tips to solve many common issues.

So we may best assist in resolving your issue effectively, please fill out this form in its entirety with as much detail as possible. We do our best to respond via email within 1-2 business days.

Please tell us your battery voltage and amp hour rating:

What device(s) are you using the battery with?

Do you happen to have access to a multi-meter?

What is the voltage reading of each battery before and after attempting a charge?

And the voltage reading from the charger not connected to the battery?

What is the voltage and amp rating of your charger? And what is the LED doing before and after connecting to the battery?

Please tell us the exact make and model number of the charger that you are using:

Please tell us in detail the problem that you are experiencing:

Do you have any photos or documents to submit to us concerning your issue?

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