All of our batteries are backed up by a 30 day money back guarantee and 11 year warranty.
In the unlikely event you are having an issue with one of our batteries we have developed a straight forward warranty & return policy:
Please mail your package in a traceable method to the address below. Include a note with your name, your order number and describing your situation and/or request.
Technical Support Team
920 S. Holgate St. #106
Seattle, WA 98134
We stand behind the quality of our products:
Typically return shipping is in the $15-$20 range, depending on vendor. We recommend UPS ground for the most competitive rates. You can ship through UPS at a UPS store, or local shipping agent. Before returning a battery please contact firstname.lastname@example.org for the return address, and additional help.
If you are unsatisfied for any reason with one of our batteries you can return it for a refund up to 30 days after purchase.
For all returns, DOT and FAA regulations require that lithium batteries ship via sturdy, specially-marked boxes with static-free wrapping. All battery returns must be shipped in UN-spec boxes and packaged according to federal regulations. Packaging is available from your local UPS Store or Fedex/Kinkos store. You can also purchase a lithium battery shipping kit by contacting our technical support team at 1-800-805-9053 x 2
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All of our batteries are backed up by a 30 day money back guarantee and 11 year warranty.Warranty/Returns
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