In the unlikely event you are having an issue with one of our batteries we have developed a straight forward warranty & return policy:

• For all returns or warranty claims contact support@dakotalithium.com
• 30-day money back guarantee. Returns of undamaged batteries may be issued full refunds less a 5% restocking fee.
• World beating / best in class 11 year warranty on all batteries.
  • It’s simple. Dakota Lithium batteries are built to last. We stand by our craftsmanship. If we made a mistake in building your battery we’ll fix it or replace it.
  • Dakota Lithium offers a 11 year manufacturers defect warranty from the date of purchase [fine print available here]. The average lifespan of a Dakota Lithium Iron Phosphate battery is 2,000 recharge cycles, or roughly 5 – 10 years with regular use that is appropriate to what the battery is designed for (see the specifications of the battery). This warranty does not cover negligence or misuse of the battery or normal wear and tear. If it is deemed that the battery was used improperly, you will be subject to a $150 an hour repair charge plus parts and shipping.
  • Dakota Lithium 12V to 48V batteries are not intended or warrantied for serial wiring applications above 48V.
  • To submit a warranty claim, please contact the original place of purchase. The battery may be required to be shipped back to us (Dakota Lithium) for further inspection.
• 1 year warranty on all accessories & complimentary products (chargers, powerbox cases, volt meter, etc).
• Free lifetime technical support & free battery analysis.
• Warranty only applies to original owner (non-transferable).
• Warranties can be used for an exchange of a component only once.
• Customer pays return shipping on returns or warrantied component inspections. Shipping costs for qualified returns will be refunded by Dakota Lithium. Please note some battery returns may require special documentation and packaging, and these instances will encounter extra fees. This is in order to correctly comply with lithium battery shipping regulations. For all return shipping we recommend using a local shipping service like FedEx office or the UPS Store.
• If you have a quality issue with a product please contact support to help diagnose the problem. If a product does not meet our high quality standards, then we will issue you a replacement component or fix the original at no additional cost. Replacement components will only be sent after we have received your returned component and finished an inspection to determine the cause of any problems. Dakota Lithium is not responsible for return shipping.
• Do-It-Yourself modifications or damage due to gross negligence or abuse are not covered by the warranty.

Return Address:

Please mail your package in a traceable method to the address below. Include a note with your name, your order number and describing your situation and/or request.

Dakota Lithium
Technical Support Team
225 South Lucile St.
Seattle, WA 98108
USA

We stand behind the quality of our products:

• 1) 30 day money back guarantee on all orders. If you are unsatisfied for any reason with one of our batteries you can return it for a refund up to 30 days after purchase.
• 2) 11 year manufacturer defect warranty on all batteries. If we made a mistake building your battery we will repair or replace it. See warranty & return policy for details.
• 3) Lifetime technical support. Reach out to support@dakotalithium.com for help from our team of experts.
• 4) 1 year warranty on chargers, powerbox case, and accessories.

Return shipping depends on the order size and the vendor. We recommend UPS ground for the most competitive rates. You can ship through UPS at a UPS store, or local shipping agent. Before returning a battery please contact support@dakotalithium.com for the return address, and additional help

If you are unsatisfied for any reason with one of our batteries you can return it for a refund, less a 5% restocking fee, up to 30 days after shipping date.

For all returns, DOT and FAA regulations require that lithium batteries ship via sturdy, specially-marked boxes with static-free wrapping. All battery returns must be shipped in UN-spec boxes and packaged according to federal regulations. Packaging is available from your local UPS Store or Fedex/Kinkos store.