All of our batteries are backed up by a 30 day money back guarantee and 11 year warranty.
In the unlikely event you are having an issue with one of our batteries we have developed a straight forward warranty & return policy:
Please mail your package in a traceable method to the address below. Include a note with your name, your order number and describing your situation and/or request.
Technical Support Team
225 South Lucile St.
Seattle, WA 98108
We stand behind the quality of our products:
Return shipping depends on what is being shipped and the logistics provider. Before returning a battery please contact email@example.com for the return address for help.
If you are unsatisfied for any reason with one of our batteries you can return it for a refund, less a 5% restocking fee, up to 30 days after shipping date.
For all returns, DOT and FAA regulations require that lithium batteries ship via sturdy, specially-marked boxes with static-free wrapping. All battery returns must be shipped in UN-spec boxes and packaged according to federal regulations. Packaging is available from your local UPS Store or Fedex/Kinkos store.
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All of our batteries are backed up by a 30 day money back guarantee and 11 year warranty.Warranty/Returns
100% US Based Support. For best service and quick resolution to your issues or questions, please use this contact form below. Our sales team can also be reached at 1-855-743-3279.
Our business hours are Monday through Friday, 9 AM to 4 PM Pacific Time.