Warranty & Return Policy

December 6, 2018 | Andrew Jay

If you run into an issue, we’ll help you diagnose it and make it right. Start by contacting support with your order details so our tech team can confirm the cause and the fastest path forward.

Contact for returns or warranty claims

Email: support@dakotalithium.com

Warranty coverage by product type

Core Dakota Lithium batteries: 11-year warranty
Power stations: 5-year warranty
Powersports batteries: 3-year warranty
Warranty terms can vary by model, so always check the individual product page for the exact warranty, or contact sales if you have questions.

30-day return policy

30-day money-back guarantee
Returns of undamaged batteries may receive a full refund minus a 5% restocking fee

What the warranty covers

Manufacturer defects in materials or workmanship, from the date of purchase
If we made a mistake building your battery, we’ll repair or replace it
Fine Print Available Here

What the warranty does not cover

Negligence, misuse, abuse, normal wear and tear
Do-it-yourself modifications or damage due to gross negligence
Improper use outside the battery’s intended application (always follow the product specs)

If we determine the battery was used improperly, you may be subject to a $150/hour repair charge plus parts and shipping.

Important use limitations

12V to 48V batteries are not intended or warrantied for serial wiring above 48V.

How to start a warranty claim

Contact the original place of purchase first (DakotaLithium.com or an authorized dealer).
In some cases, the battery/component may need to be shipped back to Dakota Lithium for inspection.

Accessories and complimentary products

1-year warranty on accessories and complimentary products (chargers, cases, volt meter, etc.)
Free lifetime technical support and free battery analysis

Ownership and claim limits

Warranty applies to the original owner only (non-transferable)
Warranties can be used for an exchange of a component only once

Shipping and inspection notes

Customer typically pays return shipping for returns or warranty inspections
Shipping costs for qualified returns may be refunded by Dakota Lithium
Some lithium battery returns require special packaging/documentation to comply with shipping regulations, which can add fees
We recommend using a local shipping service like FedEx Office or The UPS Store

Return address

Ship your package using a traceable method and include a note with your name, order number, and a short description of the issue/request:

Dakota Lithium
Technical Support Team
225 South Lucile St.
Seattle, WA 98108
USA

If you would like additional support directly from a customer support technician, please open a ticket at the link below:
https://dakotalithium.com/sales-technical-support/how-to-contact/