If you run into an issue, we’ll help you diagnose it and make it right. Start by contacting support with your order details so our tech team can confirm the cause and the fastest path forward.

Contact for returns or warranty claims

Email: support@dakotalithium.com

Warranty coverage by product type

• Core Dakota Lithium batteries: 11-year warranty

• Power stations: 5-year warranty

• Powersports batteries: 3-year warranty
  Warranty terms can vary by model, so always check the individual product page for the exact warranty, or contact sales if you have questions.

30-day return policy

• 30-day money-back guarantee

• Returns of undamaged batteries may receive a full refund minus a 5% restocking fee

What the warranty covers

• Manufacturer defects in materials or workmanship, from the date of purchase

• If we made a mistake building your battery, we’ll repair or replace it

• Fine Print Available Here

What the warranty does not cover

• Negligence, misuse, abuse, normal wear and tear

• Do-it-yourself modifications or damage due to gross negligence

• Improper use outside the battery’s intended application (always follow the product specs)

If we determine the battery was used improperly, you may be subject to a $150/hour repair charge plus parts and shipping.

Important use limitations

• 12V to 48V batteries are not intended or warrantied for serial wiring above 48V.

How to start a warranty claim

• Contact the original place of purchase first (DakotaLithium.com or an authorized dealer).

• In some cases, the battery/component may need to be shipped back to Dakota Lithium for inspection.

Accessories and complimentary products

• 1-year warranty on accessories and complimentary products (chargers, cases, volt meter, etc.)

• Free lifetime technical support and free battery analysis

Ownership and claim limits

• Warranty applies to the original owner only (non-transferable)

• Warranties can be used for an exchange of a component only once

Shipping and inspection notes

• Customer typically pays return shipping for returns or warranty inspections

• Shipping costs for qualified returns may be refunded by Dakota Lithium

• Some lithium battery returns require special packaging/documentation to comply with shipping regulations, which can add fees

• We recommend using a local shipping service like FedEx Office or The UPS Store

Return address

Ship your package using a traceable method and include a note with your name, order number, and a short description of the issue/request:

Dakota Lithium
Technical Support Team
225 South Lucile St.
Seattle, WA 98108
USA

If you would like additional support directly from a customer support technician, please open a ticket at the link below:
https://dakotalithium.com/sales-technical-support/how-to-contact/

Return shipping cost depends on the item being returned, your location, and the logistics provider. Before attempting to return a battery, please contact support@dakotalithium.com for a Return Merchandise Authorization (RMA) and shipping assistance.

If you are unsatisfied for any reason with one of our batteries you can return it for a refund, less a 5% restocking fee, up to 30 days after shipping date.

For all returns, DOT and FAA regulations require that lithium batteries ship via sturdy, specially-marked boxes with static-free wrapping. All battery returns must be shipped in UN-spec boxes and packaged according to federal regulations. Packaging is available from your local UPS Store or Fedex/Kinkos store.